Booking and Cancellation Policy

When booking a consultation or appointment with The Luxe Nurse, a $50 deposit is required to secure the chosen date and time and is redeemable towards the service on the day. All new clients require a consultation prior to any skin or injectables treatment and the booking deposit is redeemable for this service. The Registered Nurse has the right to refuse treatment on the day should there be not enough allocated time, the client is not a suitable candidate for requested treatment or otherwise the client does not meet the medical criteria. Every client will be sent a reminder message via SMS at least 48 hours before the appointment date and to confirm with a response. We understand that plans can change and kindly ask that you let us know at the earliest opportunity. However, any cancellations or no shows less than 24 hours before the appointment time will result in the $50 deposit to be forfeited.